Refund policy

Last updated: October 22, 2026

30-day returns, store-wide

We accept return requests for all Pure Flow Bath products within 30 days of delivery, including change-of-mind returns. Items must be unused, uninstalled and in their original condition, with all included parts and original packaging. Filters and replacement cartridges must be unopened.

To request a return, email contact@pureflowbath.com within 30 days of delivery with your order number and the items you wish to return. Contact us before sending anything back so we can provide the correct return instructions and destination.

Return shipping and fees

Returns are sent by mail. Pure Flow Bath provides free return shipping for all eligible returns, including change-of-mind returns. Contact us to receive a prepaid return label by email; download and print the label and follow the supplied return instructions. No restocking fee applies.

Do not return parcels to our business address. The address at 127 N Higgins Ave, Missoula, MT 59802 does not accept returns. We will provide the correct return destination and shipping arrangements for your case by email.

Damaged, defective or incorrect items

Contact contact@pureflowbath.com within 30 days of delivery if your product is defective, broken, incorrect or arrives in a damaged package. Include your order number, a description of the problem and, where possible, photographs of the item and packaging. Keep the item and packaging while we review your request.

We will review the issue and provide return instructions if a return is necessary, or arrange an appropriate replacement, repair or refund. Pure Flow Bath covers necessary return shipping for confirmed damaged, defective or incorrectly supplied items. No restocking fee applies. Any remedy required by applicable law remains available.

The unused-item and unopened-filter conditions for change-of-mind returns do not automatically exclude a genuine defect claim. Normal filter wear, cartridge exhaustion, misuse, accidental damage after delivery or damage caused by installation contrary to the supplied instructions is not covered by our voluntary defect policy. These conditions do not limit mandatory consumer rights.

Refunds

We will notify you of the outcome of your request and whether a return is needed. Approved refunds are issued to the original payment method without undue delay and within any legally required deadline. Your bank or payment provider may take additional time to display the credit. Contact contact@pureflowbath.com if an approved refund has not appeared. We do not offer direct exchanges for change-of-mind returns; you can request a return and place a separate order.

Statutory cancellation and consumer rights

This 30-day policy does not replace or shorten rights under applicable consumer law, including rights for goods that are faulty, unsafe, misdescribed or not fit for purpose.

Where EU/EEA or UK distance-selling withdrawal rights apply, you generally have 14 days after delivery to notify us that you wish to cancel without giving a reason, and a further 14 days to send the goods back. Email us a clear cancellation statement with your name, order number and delivery date. For an eligible withdrawal, Pure Flow Bath covers the return postage and provides a prepaid return label. We will refund the amounts required by law, including standard outbound delivery charges where applicable, within the statutory timeframe; where permitted, we may wait until we receive the goods or proof of return. You may be responsible for diminished value from handling beyond what is necessary to inspect the goods. Any statutory exception applies only when its legal conditions are met; opened packaging alone does not automatically remove your rights.

Consumers covered by EU law also have a minimum two-year legal guarantee for non-conforming goods. Other jurisdictions may provide additional or longer protections.