Return and Refund Policy
Not the right fit? We keep returns simple — no forms, no runaround, just an email.
Return window
We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with tags attached.
How to start a return
Email support@jadeloom.com with your order number and the item(s) you'd like to return. We'll walk you through the next steps — no forms, no complicated process.
Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.
Return shipping
Customers are responsible for return shipping costs unless the item arrived defective or we made an error with your order. If we're at fault, we'll cover return shipping and send a replacement or refund at no cost to you.
Exchanges
Need a different size? Email support@jadeloom.com and we'll help you exchange it, subject to availability.
Non-returnable items
Items marked “Final Sale” at checkout are not eligible for return or exchange. Everything else is returnable under the terms above.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at support@jadeloom.com with photos, and we'll make it right at no cost to you.