Refund Policy

Refund Policy — PureFlow
Customer Promise

Refund & Return Policy

Last updated: May 2026
✅ 30-Day Money-Back Guarantee
🚚 Free Return Shipping
💬 Response Within 24 Hours
🔒 Zero Risk Purchase
💙

Our Promise to You

We want you to love your PureFlow showerhead. If for any reason you're not completely satisfied within the first 30 days, we'll make it right — no questions asked, no hassle, no fine print.

30-Day Money-Back Guarantee: From the date your order is delivered, you have 30 full days to request a return or refund. We'll process it promptly and make sure you're taken care of.

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How to Start a Return

Starting a return takes less than 2 minutes. Here's how:

1
Email us
Send your order number and reason for return to support@pureflowbath.com. You don't need a long explanation — one line is fine.
2
Receive your label
We'll send a prepaid return shipping label to your email within 1–2 business days. No cost to you.
3
Ship it back
Pack the item in its original packaging and drop it off at any shipping location. That's it.
4
Get your refund
Once we receive and inspect the item, we'll process your refund within 5–7 business days.
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Refund Timing

Refunds are always issued to your original payment method. Here's what to expect after we process your return:

📦
Return received & inspected
Day 1
✅
Refund processed by us
Within 5–7 business days
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Appears on your statement
3–10 business days after processing (varies by bank)
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Damaged or Defective Items

If your item arrived damaged or isn't working correctly, we make it even easier:

Email us at support@pureflowbath.com within 7 days of delivery with a photo of the issue. We'll send a replacement at no charge — you don't even need to return the original item.

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What Can't Be Returned

The following items are not eligible for return:

✕Used filter cartridges (for hygiene reasons)
✕Items returned more than 30 days after the delivery date
✕Items damaged due to misuse, improper installation, or accidental damage

If you're unsure whether your item qualifies, just email us — we'll always try to find a solution.

Need Help With a Return?

Our support team responds within 24 hours, Monday through Friday. We're here to make sure you're happy with your purchase.

Email Support support@pureflowbath.com support@pureflowbath.comnbsp;·support@pureflowbath.comnbsp; +1 272-203-9218
127 N Higgins Ave, Missoula, MT 59802, United States